Our work at
Lulu Frost is steeped in tradition and often incorporates vintage parts ranging
from 19th Century Victorian pieces to classic 1950’s costume jewelry
finds. For this reason, many of our
products feature one-of-a-kind components.
Please note that any style in our shop marked with the description
“vintage piece will vary” contains a vintage element. Slight variation within these styles is a result
of the limited nature of our vintage pieces and is not a sign of defect. This unique aspect of each of our creations
is a part of the charm inherent to our work.
patinas on many of our products are integral to our design. From
time to time, we decide for aesthetic reasons to leave vintage parts as found
in order to uphold their charm and age.
Per customers’ requests, we are happy to replace missing stones,
although not all items will ship in this condition. Our earrings are made with sterling silver or
gold-filled ear wire.
If you have
a specific request or concern about the vintage parts we work with, do not
hesitate to contact us. We are always
open to working with customers to create special pieces and on many occasions
have designed jewelry using customers’ own family heirlooms. Please contact us directly at email@example.com for such requests.
Lulufrost.com ships via
UPS. We offer $10 flat rate ground shipping on all domestic orders and free ground shipping on domestic orders over $300. We ship overseas as
well as to Canada. We offer $25 flat rate non-expedited shipping to Canada and $50 flat rate non-expedited shipping for other international customers. For domestic or international expedited shipments, shipping rates are
calculated after you have added items to your cart and have filled in your shipping preference. UPS will not deliver to P.O. Boxes.
Please note that UPS delivery quotes
indicate the amount of time needed for shipping, but do not include the time
needed to prepare your order. Most
pieces are ready for shipping within 48 hours of ordering, but some orders
require additional time in production since the majority of our work is made by
hand out of our NYC studio. Business
days are Monday through Friday, 9:00AM -
6:00PM EST, excluding Saturday, Sunday, and
All orders shipped overseas and to
Canada are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of
international orders, are not included in Lulu Frost’s quoted shipping charge
and are to be paid by the customer upon delivery. If the customer declines tax and tariff
payment and the package is forfeited at customs, the customer will be
responsible for the cost of return shipping to the US.
Our Customer Service
Department is open Monday through Friday 9:00AM - 6:00PM EST. If you are having
difficulty placing an order or have questions, please email us at
firstname.lastname@example.org or call us at 212-965-0075.
Lulu Frost is dedicated to creating a positive shopping experience for our customers. If you are unsatisfied with a purchase please return it to our studio address for a full refund, exchange, or store credit. For a full refund, merchandise must be postmarked within 7 days of your receipt and be in original unused condition. We do not accept returns or exchanges on
any customized or sale items. The customer is responsible for all return
To return or exchange an item please ship your order to our studio with a copy of your receipt. Please make sure to include whether you would like a refund or an exchange for another style. We recommend
that you ship with an insured courier such as UPS, Fedex, or USPS Parcel
Post. Lulu Frost, Inc. is not
responsible for items damaged or lost in transit.
Merchandise for return or exchange should be
Attn: Website Return
12 E. 20th St. 2nd Floor
New York, NY 10003
To request a repair please email email@example.com and be sure to
include your name, telephone number, and
a brief description of the problem. We will respond with instructions on how to
For items purchased within the last
year, repairs are free of charge. If
your purchase through Lulu Frost is older than one year, you will be charged
$25 for the repair. For items that need extensive
work additional costs may apply which will be determined after receiving the
piece at our studio. All repairs are
subject to shipping charges.
bought through one of our many retailers, please
return the damaged item to the store where it was purchased. We defer to each
retailer’s return policy in this case.