ORDER INSTRUCTIONS:

STEP ONE:

Search through your stash of favorite vintage jewelry, family heirlooms and button bins. Select the pieces you'd like to use in a special new one-of-a-kind custom design.

STEP TWO:

Select your design(s) from the options above.

STEP THREE:

Email us at: contact@lulufrost.com with your selected design(s) and a clear photo of your components. After receiving shipping authorization from us, you will send the pieces to our NYC studio and our design team will create a mock-up for your approval. Once the final design is approved, you will pay a 50% deposit and we'll get to work on building your piece(s). Final 50% is due prior to shipping. All sales are final.

THINGS TO NOTE:

We work primarily with pieces of costume jewelry - think gold-plated metals, brass and other base metals or plastics. We can also use some wood, porcelain and glass pieces if they already have holes in them or have some other way to attach to other pieces. If you're unsure, just send us a picture and we'll let you know if it can be used. In addition, fine jewelry pieces often require different techniques, so be sure to contact us before sending. 

The processes used to transform your antique and vintage pieces into new styles often result in a permanent alteration of these pieces - think drilling, filing, epoxy, etc. After the pieces are altered we will not alter them back to their original state. Please be sure you are ready to let us make your pieces into something new. In addition, Lulu Frost supplied chain, clasps, earwire, etc. will be added in order to make your pieces wearable. This hardware is included in the listed prices. Please note: this is not a repair service but rather a custom design service.

Included in the customization service are 2 rounds of mock-ups (the initial round, plus a final round after any revisions). Any additional design time will incur an additional design fee of $150/hr with one hour minimum. 

You are responsible for shipping your vintage and antique pieces to the Lulu Frost studio in New York for customization. You must use a shipping method that is insured and includes tracking. Lulu Frost is not responsible for any lost packages.

We will cover the cost of shipping your custom vintage pieces back to you (US domestic addresses only - see shipping policies for international shipping costs). If you change your mind and don't go forward with your custom piece after you have shipped us your pieces, you will be responsible for covering the return shipping.

When shipping your items, be sure that each piece has enough padding to keep it safe in transit. Also, make sure to include your order form or a note with your name and contact information. 

Do not ship items to the Lulu Frost studio without a shipping authorization number. Items without a shipping authorization will be refused or shipped back at your expense. 

You will receive mock-ups of your pieces within 72 hours after receiving an email from us confirming their arrival at the studio. Allow 7-10 days after approving designs and paying the 50% deposit for pieces to be completed and ready to ship. If you need your pieces expedited please let us know and upon approval, we can rush your designs for a $35 fee. 

Still have questions? Email us at contact@lulufrost.com and we'll be happy to help.