Shipping
Shipping Rates
*Please note that International Orders are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of the order, are not included in Lulu Frost’s quoted shipping charge and are to be paid by the customer upon delivery. Further information is below.
If you have any difficulties, please contact customer service.
Customer Service
If you are having difficulty placing an order or have questions, please email us at contact@lulufrost.com - we will get back to you in a timely manner. Please note that we are running on a very small staff at this time, so kindly note we will do our best to get back to you as soon as possible.
Shipping Policy
Lulufrost.com ships via UPS. We offer $15 flat rate ground shipping on all domestic orders and free ground shipping on domestic orders over $250. We ship overseas as well as to Canada. We offer $25 flat rate non-expedited shipping to Canada and $50 flat rate non-expedited shipping for other international customers. For domestic or international expedited shipments, shipping rates are calculated after you have added items to your cart and have filled in your shipping preference. UPS will not deliver to P.O. Boxes.
All international orders are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international orders, are not included in Lulu Frost’s quoted shipping charge and are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US and, in the instance that Lulu Frost pays for the cost of return shipping out of pocket then such cost incurred by Lulu Frost may be deducted from any refund amount owed to the customer, deducted from the credit card used to make the purchase, or billed directly to the customer. Please note that in some countries, when a package is forfeited at customs due to non-payment of taxes, tariffs and duties, it will be seized and not returned to Lulu Frost. In this case, the customer will not receive any refund.
Please note that UPS delivery quotes indicate the amount of time needed for shipping, but do not include the time needed to prepare your order. Most pieces are ready for shipping within 48 hours of ordering, but some orders require additional time in production. Any overnight or 2-day shipping orders placed after 4 pm EST will not be shipped out until the next business day.
Thank you for taking the time to read this information.
-Lulu